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Getting started
Pair the gadget, check the television connection and prepare the first channel.
Help centre
How can we help?
Clear steps for family members and carers setting up and supporting a Good Old TV gadget.
Private testing: These articles describe the current development test and may change as the product develops.
Getting started
Quick setup
Connect GoodOldTV, join Wi-Fi and link the caregiver app.
Network
Connecting Wi-Fi
What to check when the gadget cannot get online.
Viewer
Using the remote
Every button on the physical remote and what it does.
Caregiver app
Set up channels
Connect each supported streaming service and add programmes, episodes or playlists.
Streaming services
Signing in
Use the secure TV controls to sign in, select a profile and finish service setup.
Problems
Troubleshooting
First checks for power, playback, sound and connection issues.
Contact
Contact support
Get help with the current private test or request data deletion.
Getting started
Set up the current private test
- Connect the Good Old TV gadget to its supplied power and to the television.
- Select the television input connected to the gadget.
- Open the one-use claim link on the Android device where the Good Old TV app is installed.
- Follow the app steps to claim the gadget and add the first channel.
Keep claim, invitation and ownership-transfer links private. They can be time-limited and one-use.
Connecting Wi-Fi
Get the gadget online
Keep the gadget close enough to the network router for a reliable signal. During the private test, follow the setup instructions supplied with the test gadget. If the gadget stays offline, restart the router and gadget once, then contact the person who provided test access.
Using the remote
Ten essential actions
- Power turns the television on or off when supported.
- Volume + / − changes the television volume.
- Channel + / − moves through the configured channel line-up.
- Rewind / forward 10 seconds moves within the current programme.
- Mute silences or restores sound.
- Play / pause pauses or resumes playback.
Adding channels
Prepare content in the app
The GoodOldTV owner uses the caregiver app to add supported programmes, series, music or playlists and arrange them into a simple order. The television viewer changes between these configured items as channels; they do not browse a streaming-app launcher.
Streaming services
Sign in on GoodOldTV
In the caregiver app, open Settings → Streaming services and choose the service. Complete sign-in and profile selection on the provider’s own page shown on the television, then tap Sign-in and profile ready.
Troubleshooting
Start with these checks
No picture
Check that the television and gadget have power and that the correct television input is selected.
No sound
Press mute once, then try volume up. Check whether sound works on another television input.
Remote action does not work
Check the remote battery and try closer to the gadget. Some television power and volume actions depend on television compatibility.
Content will not play
Check that the gadget is online and that the relevant streaming service is still signed in. Compatibility can change when a provider updates its website.
If the problem continues, contact support.